I just cannot believe the poor Optus is providing in Australia. I spent the last two days trying to organise 2 new phone numbers to be added on our existing account and after two days of talking to sale consultants, solution consultants and other call center staffs, I still cannot talk to someone that can take my order to setup 2 new phone numbers for our office. I thought in would be easy, how wrong was I.
It seems to me that in Australia, customer service for the small guys is really poor. You're not spending enough to be provided with a proper account manager, and you wanted service a little bit more complex than the standard SOHO offerings, then no one seems to be able to help you.